operatoro Privacy Policy

This page describes what we collect when you use operatoro and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, comply with local regulations, and improve your experience on our platform. Every piece of data you provide to operatoro—your email, phone number, payment details, or ID documents—is encrypted and stored on secure servers with limited access.

We do not sell your data to third parties. We share your information only with payment processors when necessary to complete your transactions, and with regulatory authorities if required by law. We respect your privacy as a core principle of operatoro. This policy explains exactly what we do with your information and what rights you have.

If you have questions about this policy or how we handle your data, contact our support team through your operatoro account settings or review our Legal Notice for additional contact information.

What Data We Collect on operatoro

We collect different categories of information when you use operatoro. During account creation, we collect your email address, phone number, and a secure password that only you know. We use your email and phone to verify your identity and send you account notifications. We encrypt your password using industry-standard hashing, so even operatoro staff cannot read it.

When you make your first deposit on operatoro, we collect additional information for identity verification. We ask for your full legal name, date of birth, and government-issued ID number (such as your Indonesian KTP number). Depending on your withdrawal amount, we may request a photo of your ID document or proof of address. We encrypt these documents and store them separately from your account credentials. We delete documents after verification is complete unless local law requires us to retain them.

We also collect transaction data. Every time you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, operatoro records the amount, date, time, and payment method. We keep this history in your account so you can review it anytime. This data helps us detect fraud and comply with anti-money-laundering requirements. We also log your login activity, game activity, and account changes so we can investigate unauthorized access if needed.

How We Use Your Data on operatoro

We use your personal information for specific purposes. Your email and phone number are used to verify your account, send important notifications about your account status, and reset your password if needed. Your identity documents are used only to confirm that you meet our eligibility requirements and comply with local regulations. Your transaction history helps us process your deposits and withdrawals accurately, prevent fraud, and comply with financial reporting requirements.

operatoro may use your data to contact you about changes to our Terms, updates to our Privacy Policy, or important security alerts. We do not use your data for marketing without your consent. We do not send promotional emails or messages unless you explicitly opt in through your account settings. You can disable push notifications, email notifications, and SMS alerts in your operatoro settings at any time.

Third Parties and Data Sharing

We share your data with third parties only when necessary and only with the minimum information required. When you deposit via payment methods like mobile banking, local payment, online payment, e-wallet, or mobile banking, we share your transaction information with those payment processors. They use this data to complete your payment and confirm the deposit to operatoro. These payment providers have their own privacy policies, and we encourage you to review them.

We also share data with regulatory authorities and law enforcement if required by legal process or applicable law. For example, if a government agency requests your account information through proper legal channels, we will comply. We do not voluntarily share your data with law enforcement, but we will cooperate with lawful requests. operatoro may also share anonymized, aggregated data (data that cannot identify you personally) with analytics partners to improve our platform. This data helps us understand how players use operatoro and where we can make improvements.

We keep your data encrypted at rest and in transit. Third parties who touch your data are bound by confidentiality agreements and must comply with applicable privacy law.

Cookies and Tracking

operatoro uses cookies to keep you logged in and to remember your preferences. Cookies are small files that your browser stores locally. When you log in to operatoro, we set a session cookie so you do not have to re-enter your password on every page. This cookie expires when you log out or after a set period of inactivity. We also use cookies to track how you use operatoro—which games you play, how long you play, and where you click. This information helps us improve our platform and fix bugs.

You can disable cookies in your browser settings, but this may affect your operatoro experience. Some features may not work properly without cookies. We do not use third-party tracking cookies (such as Google Analytics cookies) unless you have enabled them in your account settings. If you prefer not to be tracked, you can disable tracking in your operatoro settings or in your browser's privacy controls.

Data Retention and Security

We keep your personal data for as long as your operatoro account is active, plus a reasonable period afterward for legal and compliance purposes. When you close your account, we retain your transaction history and ID verification records for five years to comply with local financial reporting requirements. After this period, we securely delete your data unless law requires us to retain it longer.

operatoro uses encryption and secure protocols to protect your data. Your data travels over HTTPS (encrypted) when transmitted between your phone or computer and our servers. Your passwords are hashed using industry-standard algorithms. Your servers are located in secure data centers with firewalls, intrusion detection, and regular security audits. operatoro staff have access only to the minimum data they need for their job. We never store full credit card numbers or banking passwords—payment processors handle that data directly.

Your Rights on operatoro

You have several rights regarding your data on operatoro. You can request access to all personal information we hold about you. You can ask us to correct inaccurate information. You can request deletion of your data subject to legal retention requirements. You can withdraw consent for us to use your data for non-essential purposes. To exercise any of these rights, contact our support team through your operatoro account settings or our Legal NoticeWe will respond to your request within 30 days.

You also have the right to data portability—we can provide your data in a structured, standard format so you can transfer it to another service. You have the right to lodge a complaint with your local privacy authority if you believe we have violated your privacy rights. operatoro takes privacy complaints seriously and will cooperate with regulatory investigations. If you have a complaint about how we handle your data, please contact us first through our support channels so we can address it directly.

• 1
  Access your dataRight

  Request a copy of all personal information we hold on operatoro in your name.

• 2
  Correct your dataRight

  Ask us to fix any inaccurate information in your operatoro account.

• 3
  Delete your dataRight

  Request deletion of your data from operatoro, subject to legal retention rules.

• 4
  Data portabilityRight

  operatoro will provide your data in a standard format for transfer elsewhere.

International Data Transfer and Geographic Scope

operatoro servers may be located outside Indonesia. When you use operatoro, your data may be transferred to and processed in other countries. Different countries have different privacy laws. By using operatoro, you consent to the transfer and processing of your data internationally. We use encryption and contractual safeguards to protect your data during international transfer. We comply with all applicable local privacy laws, including Indonesian data protection regulations.

Our services are available only where local law permits. Before you create an operatoro account, verify that online gaming is legal in your jurisdiction. We are not responsible for your use of operatoro in jurisdictions where it is prohibited. Players in Jakarta, Surabaya, Bandung, and Medan typically fall within jurisdictions where we operate, but you should always confirm your local law. During holidays like Idul Fitri, Idul Adha, and Imlek, network conditions may vary, but operatoro's privacy and data handling practices remain unchanged.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or through a prominent notice on operatoro. We recommend reviewing this policy regularly. Your continued use of operatoro after any changes means you accept the updated policy. If you disagree with any change, you have the right to close your operatoro account and request deletion of your data subject to legal retention requirements.

Contact Us About Your Privacy

If you have questions or concerns about our privacy practices, contact our data protection team through your operatoro account settings. You can also submit a data subject access request through the contact form in your account, and operatoro will respond within 30 days. For urgent privacy matters, mark your inquiry as urgent and we will prioritize it. You can also review our Terms and Conditions and Legal Notice for additional contact information and our full compliance framework.